Perceptions of Service Recovery Among Hispanic Americans : The Role of Language and Ethnic Identification

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dc.contributor.advisorAzab, Carol
dc.contributor.authorKrautkramer, Lisa
dc.contributor.authorHammel, Kate
dc.date.accessioned2016-04-01T15:00:45Z
dc.date.available2016-04-01T15:00:45Z
dc.date.issued2015-04
dc.descriptionColor poster with text and photographs.en
dc.description.abstractThis research seeks to explore the role that language and ethnic identification play in service recovery among Hispanic Americans.en
dc.description.sponsorshipUniversity of Wisconsin--Eau Claire Office of Research and Sponsored Programsen
dc.identifier.urihttp://digital.library.wisc.edu/1793/74571
dc.language.isoen_USen
dc.relation.ispartofseriesUSGZE AS589en
dc.subjectBusiness Spanishen
dc.subjectCustomer serviceen
dc.subjectHispanic Americansen
dc.subjectService recoveryen
dc.subjectPostersen
dc.titlePerceptions of Service Recovery Among Hispanic Americans : The Role of Language and Ethnic Identificationen
dc.typePresentationen

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