Measuring effectiveness of constant work in progress system in increasing human resources technology throughput

Abstract

Due to staff reduction, Company XYZ's human resources technology team struggled to keep up with the demand of software enhancement requests for its human resource information system. To meet demand and ensure the most valuable requests were prioritized, a constant work in progress system was adopted. This system required the team to prioritize work items and assign the next available team member to the work item with the highest business value. It also required individuals to focus on work in progress and bring it to completion before beginning new work requests. In this study, measures were created to understand if the constant work in progress system had decreased work in progress and increased throughput, effectively creating more value for Company XYZ.