Total Quality: Its Origins and Its Future

Abstract

This article discusses how an efficient organization is characterized by its knowledge and learning capability. It examines the learning ability of the human animal, the logic of continuous, never-ending improvement, the catalysis of learning by scientific method, and Grosseteste's Inductive-Deductive iteration related to the Shewhart Cycle. Total Quality is seen as the democratization and comprehensive diffusion of Scientific Method and involves extrapolating knowledge from experiment to reality which is the essence of the idea of robustness. Finally, barriers to progress are discussed and the question of how these can be tackled is considered.