Company Job Satisfaction Survey: Investigation and Intervention

Abstract

A job satisfaction survey was conducted for a company in central Minnesota. Two hundred and forty nine employees completed a survey in the fall of 2013 (74% response rate) which assessed overall job satisfaction and 9 specific dimensions: Pay, Performance, Supervision, Fringe Benefits, Operating conditions, Nature of work, Coworkers, Communication and Contingent Rewards. The survey also included open-ended questions that asked for employee input on their desires and concerns about their work place. Overall, the results showed that employees were moderately satisfied with their jobs across all 9 dimensions. Possible areas for improvement included a desire for better communication throughout the company, and a stronger promotion and advancement structure. The results were reported to the company management, and an intervention for the communication and advancement structure was developed in cooperation with the company. A company newsletter was launched and the management was encouraged to facilitate more communication and recognition for work well done. To address the advancement structure, the company worked with the researcher to complete a large scale job analysis and update to all the job descriptions within the company.