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An Examination of How Situational Leadership Affects the Attitudes and Behaviors of Employees at the American Express Property Casualty Companies
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Date
Authors
Rolain-Jacobs, Stephanie
Advisors
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DOI
Type
Thesis
Journal Title
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Volume Title
Publisher
University of Wisconsin-Stevens Point, College of Fine Arts and Communication
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Abstract
Description
In the 1990' s, many organizations have moved toward a more decentralized
management approach, characterized by empowerment of lower-level employees and
increased use of teamwork. One of the most important components of success for a
flat, decentralized organization is an understanding among employees about how to
lead effectively. Most organizations, however, possess varied ideas about the key
components of effective leadership.
At the American Express Property Casualty companies in Green Bay,
Wisconsin, many employees who are individual contributors (non-management) lead
project teams or task forces; therefore, the ability to influence others is a critical skill
for these employees. Thus, an examination of how, if at all, the Leadership for
Individual Contributors (LIC) course affects American Express Property Casualty
employees' attitudes and behaviors regarding leadership is important for two reasons.
First, employees who work in decentralized organizations where they participate in
decision making are, generally, contented employees who add value to any company
because their decisions are based on "what is best" for the organization. Second,
learning to effectively influence others is essential for any employee who aspires to
become a manager.