Improving Employee Job Satisfaction Through Supervisor Training

Abstract

Employee engagement, job satisfaction, and retention impact the success of organizations. Turnover of employees is costly, both in lost production and in expenses related to hiring and training new employees. Direct supervisors have a substantial influence on employees’ engagement, job satisfaction, and retention. However, many organizations do not proactively train and evaluate supervisor performance. This study included interviews of employees of four nonprofit organizations, to determine whether there was a correlation between the employees’ job satisfaction and their ability to provide feedback about their supervisor. Results of the interviews suggest the ability to provide feedback about supervisors was related to higher job satisfaction.