Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge
| dc.contributor.advisor | Johnson, David A. | en_US |
| dc.contributor.author | Lan, Chih-Lung | en_US |
| dc.date.accessioned | 2010-04-28T22:16:44Z | |
| dc.date.available | 2010-04-28T22:16:44Z | |
| dc.date.issued | 2008 | en_US |
| dc.description | Includes bibliographical references. | en_US |
| dc.identifier.uri | http://www.uwstout.edu/lib/thesis/2008/2008lanc.pdf | en_US |
| dc.identifier.uri | http://digital.library.wisc.edu/1793/42747 | |
| dc.subject.lcsh | Customer services--Evaluation | en_US |
| dc.subject.lcsh | Restaurants--Employees--Training of | en_US |
| dc.title | Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge | en_US |
| thesis.degree.discipline | Training and Development Program | en_US |
| thesis.degree.level | M.S. | en_US |
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