Informal Communication & its Relation to Employees, Managers, & Job Satisfaction

Abstract

Past research has shown that informal communication in the workplace is associated with job satisfaction (Nielson, Jex, & Adams, 2000). There are significant gaps in research regarding how managers perceive informal communication among employees in the workplace. Furthermore, little to no research has been conducted from an employee's point of view regarding informal communication and how it affects their job satisfaction. This study focuses on how employee's job satisfaction relates to their comfort communicating informally with co-workers and with managers, and if they perceive their managers to encourage friendships within the workplace.