A pilot study to determine consumer satisfaction in vocational evaluation

Abstract

The purpose of this pilot study was to design a consumer satisfaction survey and to determine the level of consumer satisfaction as it relates to vocational evaluation. Specific objectives addressed included the following: Were participants satisfied with their vocational evaluation experience? Were participants involved in evaluation planning and decision-making? Do the participants have a better understanding of vocational options and knowledge of how to pursue and obtain their vocational goals? This pilot study surveyed individuals with disabilities who participated in vocational evaluations on site at the Stout Vocational Rehabilitation Institute and various counties throughout the state of Wisconsin and South Dakota. The consumers voluntarily completed the survey. The data will be used to determine consumer satisfaction and areas of strengths and weaknesses between participant and vocational evaluator.