It Works All the Time ... Except for When It Doesn’t: Analyzing Error Reports from a Library Link Resolver
| dc.creator | Hubbard, John | |
| dc.date.accessioned | 2024-12-06T19:25:48Z | |
| dc.date.available | 2024-12-06T19:25:48Z | |
| dc.date.issued | 2017-12-07 | |
| dc.description.abstract | Data from 22 months of a library discovery layer's "Report a Problem" link traffic shows that submissions (n=884) were attributable to user errors (43%); defective vendor systems (40%); and problems with local settings (17%). Implications and strategies are discussed. | |
| dc.identifier.uri | http://digital.library.wisc.edu/1793/85057 | |
| dc.relation.replaces | https://dc.uwm.edu/lib_staffart/10 | |
| dc.title | It Works All the Time ... Except for When It Doesn’t: Analyzing Error Reports from a Library Link Resolver | |
| dc.type | article |
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