Reduction of shift turnover related errors

Abstract

The intent of this paper was to create a proposal that could be implemented to improve the communication process during the shift turnover process that is currently in use. The current process documentation was reviewed, and observational data was collected to create an accurate current-state process map. The observational data was analyzed so that it may be utilized as a comparison when process changes are implemented. From the current-state process map, steps were identified that do not add value to the process of passing information from the outgoing to the incoming shift. By making adjustments to the process, the passage of information can be improved without increasing the resources that must be dedicated to the shift turnover process. The implementation of the recommendations of this study resulted in a future state process map that is more efficient.