Analysis of satisfaction on non-traditional students at the University of Wisconsin - La Crosse using four university offices

Abstract

This paper investigated four offices at the University of Wisconsin ? La Crosse in relation to the satisfaction of the non-traditional students with the services provided by them. The data indicated that such variables as age, sex, employment, number of contacts per office, and whether that contact was routine were differentially related to the non-traditional student?s satisfaction with the four offices. There were two areas where a statistically significant difference existed. When asked how they perceived the four offices in relation to satisfaction, the students reported the Placement and Career Advising Office as more satisfactory than the Registrar?s Office. The second area of statistical significance was satisfaction with the policies/procedures of the various offices. Students appeared more satisfied with the policies/procedures of the Admissions Office than with the policies/procedures of the Financial Aids Office.