ENHANCING ORDER FULFILLMENT THROUGH PRODUCTION PROCESS REENGINEERING USING MANUFACTURING EXECUTION SYSTEM AS A REFERENCE MODEL

Abstract

Order Fulfillment is one of the vital indicators for enterprise operations, and its improvement is closely linked to process optimization and information integration. The ISA-95 standard provides a general standard for the interaction of information within enterprise control systems. Manufacturing Execution System (MES) is an information management system for the shop floor that enables the tracking and management of factory activities through the collection, integration, and analysis of data. MES provides real-time information of the workshop's status, including machine conditions, raw materials, production progress. This thesis utilizes MES as a reference model and draws from the ISA-95 standard, proposing a "Reengineering Production Process" aiming to improve the order fulfillment. In this thesis, a guide for reengineering the production process will be provided, and using a machining factory as a case study. By reengineering the processes within this company, the aim is to enhance its order fulfillment. Although this study did not implement process reengineering in the case company in real yet. However, the proposed process reengineering plan was generally recognized by the case company.