Streamlining private class and university program creation processes

Abstract

Company XYZ needed to streamline processes for private class and university partnership program creation after a merger. Before the merger, the two processes were very different and after consolidating the teams, two employees were doing the same type of work but with very different processes. In order to streamline the processes, a project team was formed to meet weekly over six weeks to determine a final process. To create the final process maps, the project team used lean standards. Once the final processes were created, they were documented and then the two employees split the duties in half. One coordinator took ownership of private classes and the other took ownership of university partnerships, and then both cross-trained and trained other stakeholders, including but not limited to sales and support.